Returns:

All items must be returned or exchanged within 30 days of purchase. To be eligible for a return, your item must be in the same condition that you received it and in the original packaging. To complete your return, we require a receipt or proof of purchase.

Perishable goods such as food and drink items are not eligible for returns.

ALL earring sales are final. These items are not eligible for returns.

Refunds (if applicable):

Once your return is received and inspected, we will notify you of the approval or rejection of your refund for the item(s).

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at retail@fort-ticonderoga.org.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

If you need to exchange it for the same item or different size, send us an email at retail@fort-ticonderoga.org and send your item to: Fort Ticonderoga Association, 30 Fort Ti Road, Ticonderoga NY 12883, United States.

Shipping:

To return your product, you should mail your product to: Fort Ticonderoga Association, 30 Fort Ti Road, Ticonderoga NY 12883, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.